Je l'adorais, mais j'ai changé mon Iphone pour un cellulaire Androïd et contrairement à ce qui est indiqué dans les descriptifs de l'appareil, l'application n'existe pas dans Google Play Store. Vraiment dommage.... perte d'argent total ici. En plus, comment faire confiance que le prochain produit acheté fonctionnera réellement avec Androïd lorsque le descriptif indique que oui alors qu'ici, ça ne fonctionne clairement pas. (oui j'ai scanné le code QR et ça me dit que le lien n'existe pas)

Reply by our customer service

Merci pour votre avis. Nous sommes désolés d'apprendre que vous n'êtes pas satisfait de notre produit. N'hésitez pas à nous contacter par courriel support@123ink.ca, par téléphone au 1-866-979-7463 ou par chat en direct. Passe une bonne journée!

The camera works for basic needs, here are some items that you should consider if purchasing: - The app is very poor and rarely updated (Some of used the Homemate app which is marginally better) - You cannot turn off night vision. This matters if you are trying to place the camera to look out a window as the night vision light will reflect back and kill the image - You cannot have continuous recording on the SD card - It does not support RTSP in case that is something that you need - The cloud service is crazy expensive and is payable PER CAMERA (this blows my mind) Not saying that you should not buy this camera, just make sure that it meets your needs. Cheers!

Reply by our customer service

Dear customer, Thanks a lot for your feedback. We will try our best to improve our products. Best regards.

Not able to install it, App and manual instruction were not the same. there was an issue with firmware However, happy with customer service.

Reply by our customer service

Dear customer, Very sorry for the inconvenience. We will try our best to improve our products. Best regards.

These two units not setup yet.

Reply by our customer service

Dear customer, Very sorry for the inconvenience. Please feel free to contact our customer service for help. You can reach our customer service by calling the toll free number 1-866-979-7463 (from Monday to Friday 24 hours ) and sending questions on our inquiry system or going live chat with us . Best regards.

The camera looks good and stylish but the app I installed on my phone it doesn't work, so the Camera is useless now as I cannot view it.

Reply by our customer service

Dear customer  Thank you very much for your review and we are really sorry for the inconvenience.  For your case, please try to contact our 24 customer service to get help.  Best Regards,

The cameras work but the app is way out of date and therecis no support available. You can't disable the night vision which isv as major problem for me... Next, you can't upgrade the firmware somthe camera is around three firmware versions behind. I guess you really get what you pay for here...

Reply by our customer service

Dear customer, Thanks for your kind reviews and sorry for this inconvenience ! Could you please contact our customer service for help? We are more than happy to help you here. Best regards,