Not as soft and comfortable as the ones I have seen that prompted me to buy this.

Reply by our customer service

Dear customer, Your feedback is important to us. We appreciate you for taking the time to let us know your comment about the ""Anti-fatigue Standing Mat Multi-Purpose Comfort Mat "". We're so sorry that we didn't meet your expectations for this product at this time. If you have any other questions or concerns about the said item, you may call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@shopperplus.com. Thank you!

came wrinkled and the corner sticker had melted glue from the heat

Reply by our customer service

Hello, we are sorry to hear that you received the product in this condition. Please feel free to contact us by email (support@shopperplus.com), chat or call us: 1-866-979-7463

so very disappointed in this...I was very excited to find a dual motor desk at a reasonable price...only to find you get what you pay for....one of the motors came with a broken housing and it looked like it had been used as the cables were loose in the box...the customer service has taken an unrealistic time to get back to me...more that 2 days between each response and always just asking if I can explain my problem....I clearly documented the issue with photos....and still nothing has been done....we are almost in June and I still do not have a satisfactory answer from them...or a desk to work on, as I'm not going to put it together only to have to take it apart to replace an entire leg.

The product seemed to have been a good value, going on sale for $300, but when my package came, I noticed that the table seemed to be defective. The table was frequently getting "stuck" when I was using the controller, as it just wouldn't seem to respond to the input. Initially, in contacting Shopper+, they were quick to send me a replacement control box, but that didn't seem to be the solution. I was then told I could send my desk in for a new replacement, but it has been over a week since they received my desk, and I have gotten no communication about when I would receive my replacement desk. I've sent multiple emails and have been patient on getting a response, but I seem to have been ghosted. The process is still undergoing and I will update this review (if I can), if anything changes.

Reply by our customer service

Dear Jimmy, Your feedback is important to us. We appreciate you for taking the time to let us know your comment about the "Sit-Stand Dual-Motor Height Adjustable ADR Desk Frame, Electric-White- PrimeCables". We're so sorry that we didn't meet your expectations for this product at this time. If you have any other questions or concerns about our products, please don't hesitate to call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@123ink.ca as soon as possible for us to assist you further. Thank you!

Sadly I have to decrease my review for this table from 5 stars (Gen1) to 2 stars for Gen2. Reason: Stability. Context: I own Gen1 table which I bought in 2018 and that table is awesome, real sturdy - rock solid as most prime cables products are. After something happened with right leg motor which now trembles when table is descending down, I ended up in situation to buy a "new and improved" Gen2 table. Conditions: carpet flooring, same spot where I kept my Gen 1 table before I replaced it with Gen 2, thus I'm comparing in very same environment and conditions. My table top is 160 x 80 cm. Let's start what I liked about new table: * Noise is great, much more pleasant and noticeably quieter then Gen1 * Stronger motors (not that you need to lift 125kg but it's nice to have that power) * Slightly faster moving up/down * Control panel doesn't have 3 second child lock like Gen1, you can now quickly press memory button twice (first press to wake up) and it's on its way * They moved frame beam towards behind, where there is usually more weight (monitors) - makes sense. It used to be right in the middle on Gen1. With this change there is more space (on Gen1 you could bump with knees into beam when table was in really low position) What I didn't like: * As I gave you a clue right away, my major concern is stability. Gen 2 is not nearly stable as Gen1 is. I don't know if engineering tried and tested it, but IMHO this is on edge of safety concerns when it is extended to higher positions. If you're standing and lean up on table, you can feel how table leans towards which is very unpleasant “flimsy” feeling and it bothers me a lot. As I mentioned, unlike Gen 1 table which is stable like it was made of stone even on highest possible position. * Construction design is very bad. I'd say engineering missed critical thinking. They changed whole principle how you mount table top. Now you have to fix hands and beam on the legs in upright position before even touching table top. Unlike Gen1 where you could put table top on floor, put only hands and beam on it, measure, make holes and then fix hands/beam to legs, rotate whole thing and you’re done. On Gen 2 screws are going through the hands from upper side (!?) to fix legs and you cannot disjoin these two later after table top is fixed. As a consequence major disadvantage of this change is that you cannot remove table top with hands on it once you put all together. You can only remove table top by removing all 24 wood screws from the hands. And now going back to critical thinking point: Imagine that you need to move. Gen2 design will no-doubt damage table top because you'll have to remove every single wood screw to gain access to hands so you can detach legs. When assembled again, you better not use same table top holes because they'll be worn out and loose. Thus, you will need to offset table top a little bit to a new position and make new holes. I guess you can do this once or twice and then you'll likely have to buy a new table top. To compare and reiterate what I mentioned earlier, on Gen1 you can remove table top WITH hands mounted on it by just unscrewing 2 screws on _side_ connecting hands to the beam (not from the top like on Gen2) and you’re done, ready to move with NO damage to table top. * Gen2 control panel looks and feels cheap with retro digital LED but this is really just minor thing, overall it’s OK. Buttons requires certain force to press (you actually feel click) and when table is moving up or down, you can easily loose this grip and interrupt movement before desired position. Luckily you'll likely use memory instead of holding those up/down buttons. To compare, Gen1 had modern touch display, you could lightly hold finger on command and you would never lose a grip. In conclusion, stability is major drawback and I wouldn’t put it under same product code (it’s not same product) and enjoying inherited great 4.5 star reputation from Gen1. What are exact reasons for weaker stability it’s hard to tell, but it might (or might not) be due to some material cuttings (dimensions). Leg width is now 7.8 cm, it used to be 9.2. Leg feet’s are shorter: 63 cm - used to be 70 cm. Foot width is 7 cm - used to be 8 cm and are also shallower. I have to highlight that table is perfectly stable in low/sitting position, thus I feel when extended, narrower telescopic tubes might be too weak for higher positions but I’m not 100% sure. I used my old Gen1 frame for utility desk (printer, shredder, speakers…) right by side. When trying to shake one and the other one on same height - it is a dramatic difference.

Reply by our customer service

Hi kristijan, Thanks for sharing your feedback. If you need any assistance in regard to this desk frame you recently purchased, please do not hesitate to contact us. You may reach out to us by submitting an online inquiry, initiating a chat or by phone at 1-866-979-7463.

Ces pattes rende le bureau instable. Si vous avez une solution a cela je suis preneur car a 400$ ça fait cher payé pour vivre avec ce problème. J’achèterais mieux si je pourais revenir en arriere.