Not sturdy enough as the older version

Reply by our customer service

Dear customer, Thank you for sharing your feedback. We are sorry that the desk mount is not sturdy enough as the older version. If you'd like to discuss this matter further, you may reach out to us by submitting an online inquiry, initiating a chat or by phone at 1-866-979-7463.

Works as expected, but test the USB ports before using. The left port on my unit cannot quick charge but it's a hassle now to replace.

Works well and stiff. Dont like the advertising on the arms.

I have to return it. Apparently, it didn't work for my 32 inch monitor. My monitor weight is around 9 lbs. Whenever moving the screen up, it fell down immediately. Recommend to light-weight monitors.

Reply by our customer service

Hi there, It was a pleasure serving you, we're glad the problem has been solved. We hope you'll come and see us again soon!

Used for a x34 predator which is within the weight parameters (15/16lbs vs 19/20lbs rating of this mount) of this mount. Lots of sagging of the screen even when tightened fully. Not sure if I got a lemon or if the advertised support isn't real. I have it kind of held in the position I want at the moment but adjustments are next to impossible due to the issue mentioned above. The cable hider also kind of sucks. TLDR: The mount isn't good enough for an ultrawide that is within the weight restricitons. It can kind of work sometimes but don't expect ease of use. 3/5 because of the cost mostly.

Reply by our customer service

Hi yves, Thanks for sharing your feedback. If you need any assistance in regard to this mount you recently purchased, please do not hesitate to contact us. You may reach out to us by submitting an online inquiry, initiating a chat or by phone at 1-866-979-7463.

J’ai commandé 2 supports, un fonctionne très bien mais le deuxième, je suis incapable de baisser le bras vers le bas, le ressort ramène toujours l’écran vers le haut. Je vais devoir le retourner.