garbage product, got blocked at the first step with livingwise app, can't create account, always say internet issue, timeout. total useless

Reply by our customer service

Hi. We appreciate you taking the time to share your feedback and being so open with us. We're so sorry that we didn't meet your expectations at this time. If you have any questions or concerns about our products, please don't hesitate to call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@shopperplus.com for us to assist you further. Thank you.

The server 500 error has been almost 2 months from app LivingWise, I cannot change the schedule cannot modify cannot do anything! Is there anybody taking care of it?

Reply by our customer service

Dear customer, Your feedback is important to us. We appreciate you for taking the time to let us know your comment about the "ZigBee Smart dimmer Switch (US type neutral 120V/500W) - LivingWise (LVS-ZB500D)". Please know that we have sent you an email with regards to this matter for further assistance. You may also call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@123ink.ca. Thank you!

Anybody know how to control it while liveWise server down? I could not login to LiveWise server through the app, giving me 500 error.

Reply by our customer service

Dear customer, Your feedback is important to us. We appreciate you for taking the time to let us know your comment about the "ZigBee Smart Hub For Your Smart Home Zigbee Sensors - LivingWise (LVS-VS20ZW-1UO)". Please know that we have sent you an email with regards to this matter for further assistance. You may also call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@123ink.ca. Thank you!

Bought 3 dimmers and really disappointed. Wasted my $$ and time. Unable to pair with Smartthings Hub, spent almost 2 hours to make this working, finally gave up, cannot make this smart. Dimming the light using manual dimmer switch is fully based on your luck, light shuts off when you try to dim below 50%. So you have only 3 levels, full light, half light and light off. Hope I can return it.

Reply by our customer service

Dear customer ,thanks for your kind reviews .Any quality issue ,could you contact our customer service for help ?You could reach them by calling 1-866-979-7463 or sending online live chat (from Monday to Friday )or sending an email inquiry to us (any time ). We are more than happy to help you here .Best regards

I am fairly convinced these are not really functioning as ZigBee routers. Having a chain of them will not allow your devices to be any further form the hub. There are no tools to inspect the ZigBee mesh. So you either take on faith that it works, or find through experience it does not.

Reply by our customer service

Dear customer ,thanks for your kind reviews .Any quality issue ,could you contact our customer service for help ?You could reach them by calling 1-866-979-7463 or sending online live chat (from Monday to Friday )or sending an email inquiry to us (any time ). We are more than happy to help you here .Best regards

J’ai acheté le combo. Connexion impossible à l’appareil. Je ne peux rien faite avec. Malheureusement, le produit semblait bien.

Reply by our customer service

Bonjour Jordan Nous apprécions l'avis, vos commentaires nous aident à améliorer Nous vous contacterons directement pour vous aider