I have used this product in the past. The toner is fine but the delivery by UPS is horrendous. I still don't have the shipment. It keeps getting rescheduled by UPS. Ordered May 23 and still no delivery date as of April 2.

L'imprimante ( DCP-L2550DW) ne reconnait pas la «cartouche».

Reply by our customer service

Bonjour, Nous sommes désolés d'apprendre que ce toner n'a pas fonctionné dans votre imprimante. Nous vous contacterons par e-mail pour vous envoyer un dépannage. Nous attendrons votre réponse Merci

I recently bought a 3 pak of the Moustache TN-760 toner (with chip) in Feb and the toner did not perform very well.....1/3 of the page was very shaded...even after I shook the toner cartridge, cleaned the corona wire and tried again. The cartridges were very messy...toner everywhere. This was consistent with all 3. I print so much I thought I would try to order 1 more time and reordered 6 weeks ago (with chip). I tried changing my toner cartridge tonight and the LCD display say cannot detect - put the toner cartridge back in. I opened up a 2nd cartridge and and got the same message. I reinstalled 2 old Brother original toner cartridges that I had not recycled yet and it worked just fine in recognizing there was a toner cartridge (although they were empty). I tried reinstalling the moustache cartridges and it said again, cannot detect. Has anyone else had this problem?? Needless to say I am filthy, my desk is filthy, my chair pad is filthy and I am unable to print my work until I can get another order delivered in 7 to 10 days time. Any suggestions on settings etc that may help?

Reply by our customer service

Hi there, Your feedback is important to us. We appreciate you for taking the time to let us know your comment about the product. I'm sorry that we didn't meet your expectations at this time. If there's anything else that we can assist you with, please don't hesitate to call us at 1-866-979-7463, or contact our customer service by live chat or send us an email at support@shopperplus.com Thank you!

Je n’ai jamais reçu ma commande. Elle a été livrée à la mauvaise adresse et j’attends toujours que la situation soit réglée. J’attends depuis 1 semaine .

The first cartridge appears to be dry. The print jobs are very poor in quality. I will consider returning the product for a full refund or a replacement.

Reply by our customer service

Hi there, Thanks for sharing your feedback. I'm sorry that we didn't meet your expectations. If you have any other questions, you may reach out to us by submitting an online inquiry support@shopperplus.com , initiating a chat or by phone at 1-866-979-7463. We'll make sure to take note of this. Thank you.

Unacceptably faded and streaked output from page 1. The first two pages came out as 50% gray instead of black. I have previously used Moustache laser cartridges on my other printer without any problems, and got nice black uniform coverage and crisp output, so I was shocked with the washed-out, cheap photocopy look, as if the toner was at the very end of its lifespan, and not a fresh one out of the box.

Reply by our customer service

Hi. Your feedback is important to us. We're so sorry that we didn't meet your expectations for this product at this time. Please let us know how we can assist you further. You call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@shopperplus.com. Thank you.