Bad wheel design.. The front wheels dont stay in roll-position when the chair is moved. They easily rotate and end up lateral (non rolling sides). Tighting the hex nut between the wheel & the base frame doesn't fix this problem because the wheels cannot be tightened into place -they are losely connected to the hex nut screw. As if moving back and forth wasn't hard enough, the front wheels dont even allow you to move the chair from left to right. Its like the chair was designed to stay stationary in a 1 small table space. Surely I am not the only consumer who has ran into this problem if all chairs are designed this way.

Reply by our customer service

Hi there, Your feedback is important to us. We appreciate you for taking the time to let us know your comment about the product. I'm sorry that we didn't meet your expectations at this time. If there's anything else that we can assist you with, please don't hesitate to call us at 1-866-979-7463, or contact our customer service by live chat or send us an email at support@shopperplus.com Thank you!

Très, très , longue période d'adaptation. Les tibias font mals, car ils s'appuient sur le métal qui supporte le cousin des genoux, d'où le besoin d'un cousin plus épais. La mobilité de la chaise vers la gauche ou vers la droite est complétement nul, car les roues ne peuvent pivotés. Dû à ce problème ;Impossible de bouger la chaise dans un endroit restreint

Reply by our customer service

Bonjour, nous sommes sincèrement désolés d'apprendre que vous n'êtes pas satisfait du produit. Si vous avez des questions, veuillez nous contacter par e-mail (support@shopperplus.com), chat ou appelez-nous : 1-866-979-7463

Casters are very cheap and doesn’t move the way we want

Reply by our customer service

Hello, we are sincerely sorry to hear that you were not satisfied with the product. Please contact us by email (support@shopperplus.com), chat or call us: 1-866-979-7463

I ordered this chair for the main reason that it had a back rest. It was delivered quickly but the bracket to attach the back rest to the chair is missing. I contacted them right away and they said they would send it out in 2-3 days. 2-3 days went by so I contacted them again, now they are saying shipment won't be in until the end of February, you'll need to wait until then. I said I will wait, but please put my order in for the bracket so that I receive it. Customer service said if you don't receive it with the next shipment to contact them again. Seems like they just give excuses and the run around. I'm hoping they will keep their word and ship the bracket so I can use the chair as intended. Not a happy customer.

Reply by our customer service

Hi there, Thank you for your feedback. Please check your inbox for additional assistance. We hope you'll come and see us again soon! Have a nice day and stay safe!

Cousin de genou coupé et piece manquante pour le dossier..........