I bought this chair thinking that the quality would be great and boy was I wrong. First of all, there is insufficient padding; it feels like your sitting in some cloth with a metal frame. I even added a memory foam coushin and that didn't help much. Secondly, the height of the chair would constantly go up over time; I would set it lower and when I came back to it the next day, the height of the chair would be higher. I know it is higher because I have the height of the chair at a height so that arm rests are lower than the height of the table. When I come back to it, the arm rests would be the same height as the table and not allow me to get closer to my table because the arm rests would bang into my table. Lastly, the return policy doesn't allow for those who have a defective unit (like the one I have) to return easily. To elaborate, you need to have ALL original parts such as the box, packaging, etc. Essentially, you need everything it came in and if you're someone like me who is having issues 1-2 weeks after you start using the product, you won't keep all of the original packing and box, thus making it impossible to return. Extremely dissatisfied with this product and the policy that basically doesn't allow me to return a product that is defective. Will make sure I do not make another purchase like this from here to ensure that I don't receive defective items and then I'm stuck with them.

Reply by our customer service

Hi Jeddy, Thank you for bringing this matter to our attention. We're very sorry we failed to meet your expectations. We would appreciate another chance to earn your business. Kindly check your email for additional assistance.

I returned it ! Although it's overall quality was very good. It was very un-comfortable. It is too bad, I really liked to look of it. Yves B.

Reply by our customer service

Hi Yves, Thank you for posting a review and we’re sorry to hear that the Gaming Chair Racing Office Chair you purchased was not comfortable for you. If you'd like to discuss this matter further, you may reach out to us by submitting an online inquiry, initiating a chat or by phone at 1-866-979-7463.

Broken chair. Poor Quality product

Reply by our customer service

Hi there, Your feedback is important to us. We appreciate you taking the time to let us know your comment. I'm sorry that we didn't meet your expectations for this product at this time. On the other hand, I'm glad to know that you're concern has been taken cared of already. Please let me know how we can assist you further. Have a nice day and stay safe!

Came in ripped and try calling and waiting for someone to return my call so they can change it. Really not happy with customer servicefrom 123 ink.com

Reply by our customer service

Hi gurmeet, Thank you for posting a review and we’re sorry to hear that the chair you purchased was not working properly. We have sent you an email concerning this issue. Hope to hear back from you soon.