I ordered the high-capacity toner believing it will last longer than regular one. We received it Sep 29/20 in some old box with masking tapes all over and handwritten notes and date indicating it is 3 years old. I questioned this and tried to exchange for the original new OEM product with no success. I am writing this review after 2 month of usage, when the toner is depleted. Note that original "low" capacity last usually 6-7 months. I'd say I cannot trust any of the products any more and customer service which is not cooperative in trying to fix their mistake. This toner should have been taken back after my first complaint and replaced with an apology. All I received was excuses and denial.

Reply by our customer service

Hi Thomas! Thank you for giving us your feedback we do apologize your concern haven't been handle accordingly but if you need additional help please send us an email at support@123ink.ca or by calling us at 1-866-979-7463, or by contacting our customer service by live chat or our online inquiry system. Your business is important to us and we'll be glad to assist you with it.