not as high quality as i had hope, feels a little wobbly

Reply by our customer service

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Correct

Reply by our customer service

Hello, thank you for your feedback. If you have any questions, please feel free to contact us by email (support@shopperplus.com), by chat or by calling us: at 1-866-979-7463

Honest review, the chair is solid, the seat is not too firm and not too stiff => perfect. Lumbar support is 9/10, the headrest is 8.5/10 (it's not a 3D headrest, only up and down) There are some design flaws. First, the armrest is too wide for me; I can not type and write when laying my arm on the armrest. You can not adjust it to make it closer. Because this is a 2D armrest, sometimes, when I accidentally stand up while holding the armrest pad, it slides upward and scares the shjt out of me every time => should put a lock or some mechanism to prevent its sliding unintended. Second, if you want to work on the computer or play video game while you want your back straight? You can’t, the mesh back is designed to support your back only when you lean back and relax, not while typing and playing video game. So after 2 hours sat on this chair, it hurt my back and my neck just because of this flaw. I have to put a pillow behind me to support my back while working on the computer

Reply by our customer service

Hi, Thank you for leaving the good and bad reviews about this chair and we take serious notes into this review! If you have any questions, don't hesitate to contact us!

I have used this chair for about 2 weeks, and I am getting used to it. I thought by looking at photos, the 5 castes would be rubber or soft material but not - they are the standard rigid plastic wheels. The description doesn't suggest anything different - it is my mistake and can be improved. I am looking to buy new wheels as soon as possible., I checked in Spotters Plus and they don't have any.

Reply by our customer service

Hi, We apologize that the wheels are plastic material and not rubber or soft material. We would love to find a solution for you and fix this issue. you may reach out to us by submitting an online inquiry, initiating a chat or by phone at 1-866-979-7463.

Back support is not ideal

Reply by our customer service

Hi Tarun, Thanks for sharing your feedback. If you have any other questions, you may reach out to us by submitting an online inquiry, initiating a chat or by phone at 1-866-979-7463.

On ne peut pas régler la hauteur. C'est bien dommage

Reply by our customer service

Bonjour, vos commentaires sont importants pour nous. Nous vous remercions de prendre le temps de nous faire part de vos commentaires sur le produit. Je suis désolé que nous n’ayons pas répondu à vos attentes pour le moment.S'il vous plait, n’hésitez pas à nous appeler au 1-866-979-7463 ou à communiquer avec notre service à la clientèle par chat ou par courriel à support@shopperplus.com. si vous voulez un rambourssement. Merci!