I found my garage has 1.5" thick drywall and the supplied screw was too short.

Reply by our customer service

Hello, thank you for your comment. We are sorry to hear about it. If you have any questions, please feel free to contact us via email (support@shopperplus.com), chat or by calling us at 1-866-979-7463.

Negatives: a) description is a bit deceptive - 2 pack means you get 4 x 36" shelves and not 2 x 72" shelves. b) most interior walls have studs every 16", so putting 2 x 36" shelves side by side is not that strong since one of the shelves will not be supported properly c) not too happy with the velcro strap holding the shelves onto the supports. Positives: a) wire shelves and supports are built well b) hardware provided is good

Reply by our customer service

Negatives: a) description is a bit deceptive - 2 pack means you get 4 x 36" shelves and not 2 x 72" shelves. b) most interior walls have studs every 16", so putting 2 x 36" shelves side by side is not that strong since one of the shelves will not be supported properly c) not too happy with the velcro strap holding the shelves onto the supports. Positives: a) wire shelves and supports are built well b) hardware provided is good

Reply by our customer service

Thank you for taking the time to share your experience. We're sorry to hear that it wasn't up to your expectations, we're grateful for your feedback, we will take the necessary steps and will use it to improve our products and business. Again, thank you for providing us with your thoughts and comments in regards to this.

I like the shelf, but I don't love it. I was deceived by the images. It's sturdy and good quality... But I wish it they also had a bigger template if I wanted to put the shelves together. They only have a template for each 3ft section. Lining it up is difficult as well, but I made it work.

Reply by our customer service

Hi there, Thank you for taking the time to provide your feedback on the shelf. We're glad to hear that you find the quality to be sturdy and satisfactory. We understand your perspective regarding the template and the challenges you faced when aligning the shelves, especially when wanting to put them together in larger configurations. We apologize for any inconvenience this may have caused. If you have any further suggestions or if there's anything else we can assist you with, please feel free to let us know. Your satisfaction is important to us, and we're here to help.