The black HP 910XL cartridge cause a loud jamming sound in my printer when I installed it. Upon closer inspection, there is a "new" glued on chip on the bottom of the cartridge that is sticking out, catching on the inner workings of the printer. This is not allowing the printer head to glide along its track. I called the Shopper+ number and talked to a representative. She was very helpful and sent out a new black cartridge for me as well as asked for photos of both the old and new cartridge to compare. She explained that the company would want to know if their supplier is aware of this issue so that it does not keep happening. I respect a company that puts customers first and tries to correct problems!

ink was spleening from the cartridges as I was trying to replace them

Average quality

Reply by our customer service

Hi, thank you for your feedback. If you have any questions, please feel free to contact us by email (support@shopperplus.com), by chat or by calling us: at 1-866-979-7463

Good start, but not accepted now.

Reply by our customer service

Hi Iris, Thank you for posting a review and we’re sorry to hear that the Remanufactured HP 910XL Ink Cartridges you purchased were not being accepted now. We have sent you an email concerning this issue. Hope to hear back from you soon.