The front keyboard panel stoped working after just fill days....... The back piece is still working, could only open/lock on app/manually, key board is not available now, no reponse when you touch it.

Reply by our customer service

Hi there! We are sorry to hear that you are not satisfied with the quality of this product and we would like to make it right. I have sent you an email for more information in hopes to rectify this situation. Thank you!

Aime moyen. N’a pas beaucoup de force pour barrer la moindre résistance et ne barre pas. Même chose pour débarrer

correct mais serrure de faible consistance et installation difficile

Reply by our customer service

Bonjour , Merci de nous avoir fait part de vos commentaires Si vous avez d'autres questions, vous pouvez nous contacter en soumettant une demande en ligne, en initiant un chat ou par téléphone au 1-866-979-7463.

It works. However, I had to reconfigure everything using the Tuya Smart app so that it could easily communicate with Alexa.

Reply by our customer service

Hi there, Thanks for sharing your feedback. I'm sorry that we didn't meet your expectations. If you have any other questions, you may reach out to us by submitting an online inquiry support@shopperplus.com , initiating a chat or by phone at 1-866-979-7463 and we'll make sure to take note of this. Thank you.

the lock works fine, was easy to install, Google home integration don't work, I see the lock in the app but can't unlock it because it's asking for pin I didn't set during integration setup, I tried pin for my Google home account, phones pin, locks code, it just don't works. I called to support and was asked to reply details on email I never received.

I'm looking for help, how to program the keypad. Nobody is responding to this: Dear customer, Your feedback is important to us. We appreciate you for taking the time to let us know your comment about the "Cab-PC-08367." We're so sorry that we didn't meet your expectations for this product at this time. If you have any other questions or concerns about our products, please don't hesitate to call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@shopperplus.com as soon as possible for us to assist you further. Thank you!" Please help