The actual optic-fiber extends way pas the sleeve on Bothe ends of all the 5 cables I bought!! really bad craftsmanship...

The 6 foot cable came very quickly but as others have found they don’t fit into the connector. It appears in my case the fibre optic plastic extends past the metal conduit on the ends not allowing the plug to seat into a receptacle. I phoned customer service and a new cable was sent quickly twice, in all cases the result was the same.

Réponse de notre service à la clientèle

Hi there, Your feedback is important to us. We appreciate you for taking the time to let us know your comment about the product. I'm sorry that we didn't meet your expectations at this time. On the other hand, I'm happy to know that your concern has been taken care of already. If there's anything else that we can assist you with, please don't hesitate to call us at 1-866-979-7463, or contact our customer service by live chat or send us an email at support@shopperplus.com Thank you!

It’s great sounding cable but it’s faulty for me. Don’t stay in the optical port. I had to tie it to keep it there. It’s very loose. They sent me faulty cable

I have not yet received my item

Réponse de notre service à la clientèle

Hello, thank you for reaching us. I am very sorry to hear that you didn't receive the item yet. I have sent you an email to follow up on this issue. Thank you.

Like the other Premium model (gold) it does not stay connected inside the socket. Too heavy. External Nylon weaving will also make it harder to clean after a few years of collecting dust. Not worth the extra price to me. I am happy with the basic cables that do a much better job, stay connected and save me money!

Réponse de notre service à la clientèle

ear customer ,thanks for your kind reviews .I am glad that we have resolved the issue for you .Any concern ,please feel free to let us know .Best regards

The ends came loose and now twirl when you are trying to plug it in. Makes it really hard to align and it takes 2 minutes to plug something in that should take 2 seconds. Don't buy this if you are going to be unplugging it and plugging it in regularly

Réponse de notre service à la clientèle

Dear customer ,thanks for your kind reviews .Any quality issue ,could you contact our 24 hours customer service for help ?You could reach them by calling 1-866-979-7463 or sending online live chat (from Monday to Friday )or sending an email inquiry to us (any time ). We are more than happy to help you here .Best regards