Bought two of these, one for TV/clock/set top cable box in a bedroom. One for dehumidifier and fan in basement. Separate circuits and loads well below the device maximum. Both had been working reasonably well though the Tuya app is a bit inscrutable. Suddenly this week both devices are offline and the Reset button on both of them does not work and the associated Reset light indicator on both of them is out. There was no power surge (my computer uptime/network log did not show a reset) and none of my other ~50 network devices had any issues. These 2 devices are suddenly bricks at the same time after 2 years. It's like they were shut down remotely or there was a failed firmware update or something (I did not apply any update nor am I aware of any user method to do so with these devices) Anyway, both simultaneously and suddenly fell off the network, are unresponsive to reset/reconnect and show no reset light and are now useless even as dumb power bars. Strange and disappointing.

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I am updating my review. These are great while they work. But ... I bought several and two have now failed within a couple of weeks of each other. Failure mode is they turn off all outlets and wifi controller and won't ever turn on again. The fact they failed almost simultaneously is bizarre (I am an electrical engineer with 30+ years experience to say that you would need to make a gross component selection and/or design error for that kind of a simultaneous failure to occur). I am now waiting for the rest to fail. And they are no longer available, so can't even replace in place.

Purchased this product on Jul 2021 and it just died today. Reset button won't bring the outlet back on. Can't even use it as regular power bar. Same issues as what others have in the comments,

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Now there is an item that work's to select what should be on or off from a distance.

Purchased this product just over a year and conveniently, it just died today... Reset button won't bring the outlet back on.. Same issues as what others have in the comments, apparently.. I tried calling support and they said it's pass the warranty period - they won't help...

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Dear customer, Your feedback is important to us. We appreciate you for taking the time to let us know your comment about the " We're so sorry that we didn't meet your expectations for this product at this time. If you have any other questions or concerns about our products, please don't hesitate to call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@123ink.ca as soon as possible for us to assist you further. Thank you!

Excellent product, but it would be nice to also control the USB ports.