Recommended product due to built quality, great customer service. - built quality is solid for frame as well as table top - assembly is pretty easy. however, fitting the table top required bit of effort but it's no issue - package came with broken pieces of plastic and customer service was immediately ready for replacement. however, once built it, realized those pieces were only for transportation safety. Customer service is great - The motor controller screws holes are on front half under the table rather than back which could give nice clearance at sitting side. again, not sure the reason for that but it's really not difficult to screw at the back - when tried to bring down or up, at some times it shows E-10 on display and stops there. I think it might be a minor firmware fix required.

This is a great desk for the price point. Folding table top is much higher quality than I'd expected. 4 memory options with height readout (in cm's) is good for setting it up. As someone with lower back issues, I'm finding the workday is now easier. Prime Cables managed to ship it from the east to Alberta in under 4 days too, which is much faster than other experiences I've had with other companies. Recommended add ons: cable tidy, power/plug bar and double sided sticky tape to help tidy up the PC/monitor cables etc.

Very happy with this frame and am upset that I didn't buy two, since the item is no longer sold. Would buy again!

It’s good, except it came damaged, support won’t do anything cause the damaged part is not visible, regardless, it sucks to get a brand new damaged product

This standing desk is sturdy and minimal wobble when lifted. The desk frame is very heavy, and I would recommend seeking help during assembly. I placed an IKEA UPPSPEL tabletop and made my own holes. The reason why I took off two stars is that one of the parts of the frame seems to be bent and not welded properly. I manually had to bend this back in place, which caused the part to misalign. There was also exposed rust on the item. There needs to be better QC on this, as normal users may not know what to do.

Réponse de notre service à la clientèle

Hello, For issues like these please call us at 1-866-979-7463, the sit-stand is under warranty and we can replace parts. Thank you.

Terrible product and terrible customer service. Don't buy that! It is likely to come with 1/ missing parts, 2/ poorly-designed parts, 3/ incorrect assembly instructions, 4/ incorrect specifications. The customer service does not own up to their mistakes. They keep lying, promise a follow-up call that never comes. In the meantime, the desk remains unassemblable and nothing is done to ship replacement parts.

Réponse de notre service à la clientèle

Hi there, your feedback is important to us. We appreciate you for taking the time to let us know your comment about the product. I'm sorry that we didn't meet your expectations at this time. Please don't hesitate to contact us at 1-866-979-7463, or contact our customer service by line chat or send us an email at support@12ink.com and we will try to help you out with whatever you are having.