One of them came totally empty. I asked for refund on both & I'm getting the run around and still didn't get approved for refund !?!

Reply by our customer service

Dear customer, Your feedback is important to us. We appreciate you for taking the time to let us know your comment about the "93 C9361W." We're so sorry that we didn't meet your expectations for this product at this time. If you have any other questions or concerns about our products, please don't hesitate to call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@shopperplus.com as soon as possible for us to assist you further. Thank you!

Les cartouches ne fonctionnent pas et malgré qu’une n’est pas ouverte, vous ne prenez pas le retour! C’est de l’argent jeté à la poubelle!!!

They were all dry! All 4 did not work and gave error code.

Reply by our customer service

Dear customer ,thanks for your kind reviews .Any quality issue ,could you contact our customer service for help ?You could reach them by calling 1-866-979-7463 or sending online live chat (from Monday to Friday )or sending an email inquiry to us (any time ). We are more than happy to help you here .Best regards

The colored ink cartridge does not work

Reply by our customer service

Dear Customer, For your case, please try the following instruction to solve the problem: Please try removing the cartridge from the printer. Make sure all the sealing tapes are removed. Hold it with a paper towel lightly damped with warm distilled water in one hand. With your other hand, blot the print head by pressing it into the towel a couple of times. This way, you will remove any dried ink on the print head surface. There should be a uniform, solid ink pattern on towel. If this does not solve the problem, place the cartridge into a shallow saucer of hot distilled water for around 5 to10 minutes so as to help loosen the dried ink on the ink jets. Then, try blotting it again. If there is a uniform, solid ink pattern on towel, dry off the cartridge and put it back in the printer. The ink may appear lighter because of the water. In order to clear it out, a few blots and a test page will help.

It is not accepted by my HP printer.

Reply by our customer service

Dear Customer, Thank you for choosing Shopper + Family. Very sorry for the inconvenience. We have full refunded for these cartridges. Thanks for your support. Best regards

This cartridge does not seem to have any yellow ink in it.

Reply by our customer service

Dear customer, Thank you for your review. We are offering one year guarantee for this ink cartridge. Please contact our customer service to get any help.