Worked initially on my Epson WF-3820 but after performing a printer update that needed to be done, the relatively new cartridge (only used a few times) unfortunately did not work any more, with a message showing "Cannot recognize ink cartridge. Try installing again."

Reply by our customer service

Dear customer, Your feedback is important to us. We appreciate you for taking the time to let us know your comment about the ""Epson T822XL T822XL120-S Compatible Black Ink Cartridge High Yield - Moustache®"". We're so sorry that we didn't meet your expectations for this product at this time. If you have any other questions or concerns about the said item, you may call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@shopperplus.com. Thank you!

Epson has updated their firmware to no longer recognize these cartridges. If you haven't updated your firmware, you should be ok. If you did, these will not work, and there is no firmware roll back. I've been down that rabbit hole. Epson know EXACTLY what they are doing, so now you know too. This is NOT Shopper+ fault, so I don't blame them in this. But they should at least make buyers aware of the issue, or just stop selling these units.

Reply by our customer service

Hello, thank you for your feedback and your advice. Kindly be informed that we have taken a note on the website page: Please do not upgrade your printer firmware to avoid cartridges not being recognized and also turn the printer auto-update off. If you have any questions, please feel free to contact us by email (support@shopperplus.com), by chat or by calling us: at 1-866-979-7463

DO NOT BUY THIS! Ink cartridges are not recognized by my printer (WF-4830) even though the model number clearly appears on the product page. If you check the picture, the cartridge is a different format and the chip is different as well. I have contacted support to resolve this, but they have been unhelpful and are refusing to honor their satisfaction guarantee...

Reply by our customer service

Hi Marcelo, Thanks for sharing your feedback. We’re sorry to hear that the cartridges are not being recognized by your printer. I see you spoke with one of our representatives in regards to this, if there is anything else that we can help you with, please let us know. Thank you and have a nice day.

Chip no good

Reply by our customer service

Dear customer, Your feedback is important to us. We appreciate you for taking the time to let us know your comment about the ""Epson T822XL Compatible Ink Cartridge Combo High Yield BK/C/M/Y - Moustache®"". We're so sorry that we didn't meet your expectations for this product at this time. If you have any other questions or concerns about the said item, you may call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@shopperplus.com. Thank you!

No matter how many things I have tried, I cannot get my printer to recognize these ink cartridges because they are not Epson. I have Facebook messaged the company for help and have not received a response since last week. Extremely frustrated and out money now as well.

Reply by our customer service

Hi. Your feedback is important to us. Thank you for taking the time to let us know your comment. We're sorry that we didn't meet your expectations for this product at this time. If there's anything that we can assist you with, please don't hesitate to call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@shopperplus.com. Thank you.