This is the 6th Android media player I have purchased from this site. They have all been problematic in one way or another but the combination of price and after purchase customer service has kept me coming back. Upon powering up this unit, I immediately went to Google Play to download all of the apps I require to use this device. Before even reaching the log in screen, I was kicked back to the main menu. This happened no matter what I tried, including resetting the CMOS. The same thing happened with Google Chrome and Netflix. Without apps, this device is useless to me. I contacted customer service for a replacement unit as I had intended to purchase 3 more, so long as I could get 1 to function. I was informed they would not offer a replacement unit but rather only a refund. Besides the unnecessary inconvenience of a refund rather than replacement, the device had gone up significantly in price since my purchase and I would have to pay 45% more to do this. Because of this, I will not be purchasing 3 more units and this negative experience will now change how much I purchase from this site going forward.

Reply by our customer service

Hi there, Your feedback is important to us. We appreciate you for taking the time to let us know your comment about the product. I'm sorry that we didn't meet your expectations at this time. If there's anything else that we can assist you with, please don't hesitate to call us at 1-866-979-7463, or contact our customer service by live chat or send us an email at support@shopperplus.com Thank you!

Total piece of garbage.

Reply by our customer service

Hi. Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. Please let us know how we can assist you further. You call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@shopperplus.com. Thank you.

Stopped working just before warranty

Reply by our customer service

Hi, We apologize that it stop working right before warranty! I have sent you an email and I am waiting for your response

Returned, to slow and would freeze. Did not matter if on Wi-fi or ethernet.

Reply by our customer service

Hi there, Your feedback is important to us. We appreciate you for taking the time to let us know your comment about the product. I'm sorry that we didn't meet your expectations at this time. On the other hand, I'm happy to know that you're concern has been taken care of already. If there's anything else that we can assist you with, please don't hesitate to call us at 1-866-979-7463, or contact our customer service by live chat or send us an email at support@shopperplus.com Thank you!

I love your products but I hate the carrier that you use for shipping - FedEx. My items arrived in Ottawa on Thursday and were supposed to be delivered that day. It is now Tuesday, 5 days later, and I still do not have my package. The delivery date is now "Pending" whatever that means. I cannot seem to get anyone's attention or commitment from FedEx. What do I have to do to get my shipments via a different reliable carrier and how do I get my package? It would have been faster to walk!

Reply by our customer service

Hi there, Thank you for bringing this matter to our attention. We're very sorry we failed to meet your expectations. We would appreciate another chance to earn your business. If you have any further concerns, please do not hesitate to let us know! Have a wonderful day!

Does not start up half the time and the app store does not even have Disney+. Contacted customer service after I had repackaged it up for refund and was told I had to submit a video with it malfunctioning. I have tried several times but do not have time to keep power cycling until it fails as the start up is so slow. Will probably just toss it.

Reply by our customer service

Hi Matthew, Thank you for bringing this matter to our attention. We're very sorry we failed to meet your expectations. We would appreciate another chance to earn your business. Kindly check your email for additional assistance.